Some users experience an outage
Incident
Report for JXL
Resolved
With Netlify confirming restored services, we are now also treating this incident as resolved. Please reload your browser windows and let us know at https://support.jxl.app in case you are still experiencing any anomalies.
We apologise for this and hope your productivity wasn't affected too much. Thanks for being a JXL customer.
We apologise for this and hope your productivity wasn't affected too much. Thanks for being a JXL customer.
Monitoring
Our CDN provider, Netlify, has updated their component status from Partial Outage to Operational: https://www.netlifystatus.com/incidents/fz58qv0kt6vr
First customer reports also indicate JXL service is back to normal.
First customer reports also indicate JXL service is back to normal.
Update
We are continuing to investigate this issue.
Update
Our CDN provider, Netlify, has just confirmed a partial outage in the Australia region: https://www.netlifystatus.com/incidents/fz58qv0kt6vr
All our customers' reports also originate from Australia, so we're now working under the assumption that this is the sole cause. We're hoping they can restore their infrastructure services to an operational state soon and will add another update here for any developments. Thanks for your patience.
All our customers' reports also originate from Australia, so we're now working under the assumption that this is the sole cause. We're hoping they can restore their infrastructure services to an operational state soon and will add another update here for any developments. Thanks for your patience.
Investigating
We have reports of an outage where users are not able to load JXL pages and receive a Jira error instead. We are investigating with Atlassian.
This incident affected: JXL for Jira Cloud (JXL application, Atlassian Jira (other), Netlify CDN).